Refund & Return Policy

Refund & Return Policy — Boxhero

At Boxhero, your comfort and satisfaction are our priority. If you are not completely happy with your purchase, we offer a simple and transparent return process.

Return Window

You may request a return or exchange within 10 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

Items must be unused, unwashed, and in original condition

All original tags and packaging must be intact

Product must not show signs of wear, damage, or alteration

Return request must be submitted within 10 days of delivery

Hygiene Policy (Important)

For hygiene and safety reasons, opened or used underwear cannot be returned or exchanged unless the item is defective or damaged when received.

Damaged or Incorrect Items

If you receive a defective, damaged, or wrong product, please contact us within 48 hours of delivery with clear photos of the item and packaging.
We will arrange a replacement or full refund at no extra cost.

Refund Process

Once your return is received and inspected:

Approved refunds will be processed to your original payment method

Refund processing time: 5–7 business days

Shipping charges (if any) are non-refundable unless the return is due to our error

Exchange Policy

We offer exchanges for:

Size issues

Manufacturing defects

Wrong product received

Exchange is subject to stock availability.

How to Request a Return

To initiate a return or exchange, contact us at:

Email: support@boxhero.in

Please include:

Order number

Reason for return

Product photos (if damaged or incorrect)

Our support team will guide you through the next steps.

Order Cancellation

Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.

Non-Returnable Items

Used or worn underwear

Products without original packaging

Items returned after 10 days

If you have any questions, feel free to contact our support team. We’re always here to help.

Boxhero — Comfort You Can Trust